Retail Doctor says brick-and-mortar future is bright – Furniture Today

HIGH POINT — The future for brick-and-mortar sleep retailers is bright, and physical stores will remain competitive by ramping up consumer service and training team members to deliver an exceptional experience, the Retail Doctor Bob Phibbs said at the Furniture Today Bedding Conference.

“The future relies on retailers being brilliant on the basics in 2021,” Phibbs said. “There are a lot of newfangled things out there, and while the new things are interesting, a lot of retailers have ignored the basics.”