While half of patients have experienced a telehealth visit in the last year, the bulk say they want to get back to normal in-person visits, according to new research conducted by HIMSS. In fact, HIMSS’ State of Healthcare report found that 60% of patients want to return to their pre-pandemic experiences.
“The desire to go back to normal is an overarching sentiment. There is a pandemic fatigue and they want to go back to normal in many facets of their life,” Lauren Goodman, director of market intelligence at HIMSS, said during the State of Health event this afternoon. “This data is a snapshot in our current state and it could shift. These metrics will be interesting to watch overtime.”
The new research included 2,062 participants and was conducted between March 2021 and April 2021. In order to be included participants had to have at least one medical visit within the last 12 months.
The research found that Gen Z and Millennials were the most likely to be open to telehealth, with 47% of millennials saying they would prefer telehealth over in-person visits once the pandemic has ended. Nearly three-quarters of younger generations reported that one reason they prefer telehealth is convenience.
The silent generation and the Baby Boomers were the least likely to favor in-person visits over telehealth.
Another hot topic coming up in patient circles at the moment is the use of artificial intelligence and machine learning for